Contact

We want you to enjoy using our services and we are working hard to make sure you find them easy and reliable to use. We are also working to ensure all of our staff are professional, friendly and helpful.

Members of our dedicated customer services team are available on weekdays from 0800 until 1800 to take your calls. They also take personal responsibility for making sure that our managers are fully briefed on all customer suggestions and complaints. We value your comments and every effort is made to use the information you provide to improve our services. You can use the service to ask for a response to an issue or just to give feedback on our services. We promise to reply within 5 working days.

Our customer services team can be contacted by Freepost, telephone or e-mail:

Go North East Customer Services Team
Freepost NT 2674, Gateshead, NE8 1BR
0845 60 60 2 60

email customerservices@gonortheast.co.uk

You can also use the contact us form below. For journey planning enquires click HERE.

If you are reporting a specific incident, please supply your journey details and any other additional information you feel will help us to fully investigate the matter.

Name*

Address*

Contact Telephone Number*

E-mail address*

*Required field.

If you are reporting a specific incident please complete the journey details below:

Day and Date

Time of Journey

Service Number

Journey Details (travelling from / to)

Comments:

Requesting feedback

If you would like us to respond to the matter you have raised with us, please tell us how you would like us to contact you:

Telephone

e-mail

letter

We will respond to you within 5 working days.